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Cancellation & Refund Policy

At FastBetFinland, we strive to ensure a smooth and enjoyable fantasy hockey experience. We recognize that occasionally users may need to cancel an entry or request a refund. This policy outlines how such situations are handled.

  • 1. Canceling an Entry

    Before the Contest Begins: Users can cancel their participation in a fantasy contest before it officially starts, provided it's within the allowed timeframe listed on the contest page. Once cancelled, the virtual currency used for entry will be credited back to the user’s FastBetFinland account.

    After the Contest Starts: Cancellations are no longer permitted once the contest has begun. Entry fees in virtual currency become non-refundable due to the live nature of fantasy gameplay.

  • 2. Cancellation by FastBetFinland

    Low Participation: If a contest does not meet the minimum required entries, FastBetFinland reserves the right to cancel it. All participants will receive a full virtual currency refund.

    Technical Disruptions: In cases of major technical issues (e.g. server downtime or data feed errors), contests may be cancelled and entry currency refunded accordingly.

    Fair Play Breaches: If a contest is cancelled due to users violating our community or fair play guidelines, refunds will not be issued to the offending accounts.

  • 3. Refund Eligibility

    Refunds are issued under the following conditions:

    • A contest is canceled by FastBetFinland.
    • The user cancels their entry before the contest start time.
    • Errors in virtual currency deductions or system glitches.

    How Refunds Work: All approved refunds are returned as virtual currency to the user’s account and may be used for future fantasy entries.

    Non-Refundable Situations:

    • Disqualification due to rule violations.
    • Unsuccessful outcomes based on fantasy performance.
    • Requests submitted after a contest has ended.

  • 4. Virtual Currency Withdrawals

    How to Withdraw: Users may request a withdrawal of their available virtual currency if they meet the platform’s minimum threshold. The selected redemption method will apply.

    Processing Times: Most withdrawal requests are handled within 3 to 5 business days, depending on the method selected.

    Service Fees: A small processing fee may apply and will be clearly shown during the request process.

  • 5. Submitting a Request

    How to Reach Us: To cancel an entry or request a refund, please contact our support team at . Be sure to include your account details, contest ID, and a brief explanation.

    Response Time: Our team will review your request within 24–48 hours. In some cases, further verification may be needed.

  • 6. Policy Updates

    FastBetFinland may update this policy to reflect changes in procedures, features, or legal requirements. The most current version will always be available on this page. Continued use implies acceptance of any updates.

  • 7. Contact Information

    If you have questions about our cancellation or refund process, please get in touch at .